Privacy Policy

Effective date: April 1st, 2018.

This privacy policy applies to Sandrine Coosemans’ business and all websites owned and operated by Sandrine Coosemans, operating under the business name SmartAlpaca. We care about your privacy; this policy explains what information will be collected by us when you access our websites, how the information will be used, and how you can control this.

We will not use or share your information with anyone, except as described on this page. This policy does not apply to information we collect by other means (including offline) or from other sources. The use of information collected through our websites is limited to the purposes under this privacy policy and our terms of service.

How we collect your information

Our Services

We may collect personally identifiable information about you, such as your full name, phone number, email address, or similar, when you register for an account. If you choose to purchase a product from us, we or our third-party payment processors will collect your payment information.
We may send you emails aimed to support and inform you, after you opted in for them. If you no longer wish to receive these emails, you may opt out of them by unsubscribing.
We may also send you service related emails related to your account. If you no longer wish to receive these emails, you may opt out of them by canceling your account.

Cookies & Tracking technologies

Technologies such as: cookies, beacons, tags and scripts are used by Sandrine and our partners (such as advertising, marketing and analytics), affiliates or analytics or service providers. These technologies may be used in analyzing trends, administering the websites, tracking users’ movements around the websites and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by such companies on an individual as well as aggregated basis. Our partners may also use such technologies to deliver advertisements to you as described below. We use cookies to remember users’ settings as well as for authentication and analytics. Users can control the use of cookies at the individual browser level. If you reject cookies, you may still use our website, but your ability to use some features or areas of our website may be limited.
If you are located in Europe, your IP address, keystroke activity, and personal information are never stored or shared with any third-parties.

Log file information

Log file information is automatically reported by your browser or mobile application each time you access our websites. For example, our servers automatically record certain information that your web browser sends whenever you visit any website. These server logs may include information such as your operating system, browser type, referring / exit pages and URLs, number of clicks, domain names, landing pages, pages viewed and other such information. We do not link this automatically-collected data to personally identifiable information.

 

How we use your information

We use the information that we collect to operate and maintain our websites, send you marketing communications, respond to your questions and concerns and to help our partners improve their online offerings.

 

How we share your information

Personally identifiable information

We will not rent or sell your personally identifiable information to others. We may store personal information in locations outside our direct control (for instance, on servers or databases co-located with hosting providers). Any personally identifiable information you elect to make publicly available on our websites, such as posting comments on our blog page, will be available to others. If you remove information that you have made public on our websites, copies may remain viewable in cached and archived pages of our websites, or if other users have copied or saved that information. Our blog is managed by a third party application that may require you to register to post a comment. We do not have access or control of the information posted to the blog. You will need to contact or login into the third party application if you want the personal information that was posted to the comments section removed. To learn how the third party application uses your information, please review their privacy policy.

Instances where we are required to share your information

We will disclose your information where required to do so by law, if subject to subpoena or other legal proceeding or if we reasonably believe that such action is necessary to (a) comply with the law and the reasonable requests of law enforcement; (b) to enforce our Terms of Service or to protect the security or integrity of our Service; and/or (c) to exercise or protect the rights, property, or personal safety of our collaborators, our users or others.

What happens in the event of a change of control

We may buy or sell/divest/transfer the company (including any shares in the company), or any combination of its products, services, assets and/or businesses. Your information such as customer names and email addresses may be among the items sold or otherwise transferred in these types of transactions. We may also sell, assign or otherwise transfer such information in the course of corporate divestitures, mergers, acquisitions, bankruptcies, dissolutions, reorganizations, liquidations, similar transactions or proceedings involving all or a portion of the company. You will be notified via email and/or a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

Behavioural targeting and retargeting

We partner with third parties to display advertising on our websites and manage our advertising on other websites. Our third party partners may use technologies such as cookies to gather information about your activities on this and other websites in order to provide you advertising based upon your browsing activities and interests. The only way to completely “opt out” of the collection of any information through cookies or other tracking technology is to actively manage the settings on your browser or mobile device. Please refer to your browser’s or mobile device’s technical information for instructions on how to delete and disable cookies, and other tracking/recording tools (to learn more about cookies, clear gifs/web beacons and related technologies, you may wish to visit http://www.allaboutcookies.org and/or the Network Advertising Initiative’s online resources, at http://www.networkadvertising.org).

Testimonials

We display personal testimonials of satisfied customers on our Site in addition to other endorsements. With your consent, we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us here.

 

Storage & Processing

Your information may be stored and processed in the United States, Europe, New Zealand, or any other country in which Sandrine or her subsidiaries, affiliates or service providers maintain facilities. We may transfer information that we collect about you, including personal information, to affiliated entities, or to other third parties across borders and from your country or jurisdiction to other countries or jurisdictions around the world. If you are located in the European Union or other regions with laws governing data collection and use that may differ from U.S. law, please note that we will not transfer information, including personal information, to a country and jurisdiction that does not have the same data protection laws as your jurisdiction.

 

How we protect your information

We are concerned with protecting your privacy and data, but we cannot ensure or warrant the security of any information you transmit to us or guarantee that your information may not be accessed, disclosed, altered or destroyed by breach of any of our industry standard physical, technical or managerial safeguards. When you enter sensitive information (such as login credentials) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL). No method of transmission over the Internet or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our website, you can contact us here. We use an outside platform to bill you if you purchase services. These companies do not retain, share, store or use personally identifiable information for any other purposes.

Compliance

We self-certify compliance with EU-US Privacy Shield at the U.S. Department of Commerce. We comply with the EU Data Protection Directive 95/46/EC framework as set forth by the European Union regarding the collection, use, and retention of personal data from European Union member countries and Switzerland. We adhere to the requirements of notice, choice, onward transfer, security, data integrity, access and enforcement.

Compromise of personal information

In the event that personal information is compromised as a breach of security, we will promptly notify our customers in compliance with applicable law.

Changing your information

As a member of a membership owned by Sandrine Coosemans, you can review, correct, update or delete inaccuracies to the information about you by logging into your account to update your password and billing information. Alternately (and for former customers), you can contact us here. We will acknowledge your request within seventy-two (72) hours and handle it promptly. We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes and enforce our agreements.

Children’s privacy

Protecting the privacy of young children is especially important. For that reason, we do not knowingly collect or solicit personal information from anyone under the age of 13. In the event that we learn that we have collected personal information from a child under age 13, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under 13, please contact us here.

 

Notification procedures

It is our policy to provide notifications, whether such notifications are required by law or are for marketing or other business related purposes, to you via email or other means of online communication. We reserve the right to determine the form and means of providing notifications to you, provided that you may opt out of certain means of notification as described in this Privacy Policy.

 

Links to other websites

We are not responsible for the practices employed by websites or services linked to or from our services or websites, including the information or content contained therein. Our Privacy Policy does not apply to third-party websites or services. Your browsing and interaction on any third-party website or service, including those that have a link or advertisement on our website, are subject to that third party’s own rules and policies.

 

Social media widgets

Our website includes social media features, such as the Facebook Like button and other widgets, that run on our site. These features may collect your IP address and which page you are visiting on our website, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our website. Your interactions with these features are governed by the privacy policy of the organisation providing it.

 

Changes to our privacy policy

All changes to this privacy policy are effective when they are posted on this page. When we change the policy in a material manner, we will let you know via email and/or a prominent notice on our Site, prior to the change becoming effective and update the ‘effective date’ at the top of this page.

 

If you have any questions about this Privacy Policy, the practices of this website, or your dealings with this website, please contact us here.